Don't Panic. Roll up your sleeves and handle it.
Incident, change management, and crisis response by task, user, and skillset.
Something has gone catastrophically wrong. A production system is down. A release shipped a critical bug. A sprint is collapsing. A security incident is escalating. The team needs to coordinate fast, across employees, contractors, and outside vendors, in the middle of the noisiest hour of the quarter.
Today, most companies handle this in a Slack channel, a Jira pile, or a Microsoft Project plan.
All three are the wrong tools for it.
Are today’s solutions adequate?
Slack
800 messages deep in 90 minutes. No structure, no roles, no audit trail. Decisions buried in a thread. New responders lose the context they need in the first 10 minutes.
Jira
Built for backlog management, not for the live response. Tickets multiply, statuses go stale, the actual incident timeline lives somewhere else. Post-mortems get reconstructed from memory.
Microsoft Project
Built for planned work on a Gantt chart, not a crisis at 2 a.m. Assumes a known scope and a stable schedule. Cannot onboard outside responders in minutes, has no live intake, no role-based view of who is doing what right now.
Our Solution
One source of truth. One audit trail. One place the team gathers when everything is on fire.
A bad release. A migration gone wrong. A sprint that needs to escalate fast. Structured intake forms from engineers, QA, product, and outside contractors replace the 800-message Slack channel and the 40-ticket Jira pile-up with one coordinated workflow.
Built for today’s emergencies
Critical Outage
A production system is down. A vendor has failed. Customers are hitting errors.
TriageUp turns the chaos of a multi-team scramble into a structured incident with one source of truth, identity-verified status updates, and a clean audit trail for the post-mortem.
Tech Crisis
A bad release. A migration gone wrong. A sprint that needs to escalate fast.
Structured intake forms from engineers, QA, product, and outside contractors replace the Slack channel that goes 800 messages deep in an hour, with verified identity on every contribution.
Response
Marshal internal responders, bring in external IR contractors on the fly, document containment steps in real time, and hit your disclosure timelines.
Built for the moment when you need a war room, not a chat channel.
What is inside TriageUp?
- Structured intake forms capture incident details in seconds, not buried in a Slack thread.
- External contractor onboarding in under a minute, scoped to a single incident only.
- Stakeholder communication templates for execs, customers, regulators, and the board.
- Role-based dashboards for incident commanders, responders, communicators, and silent observers.
- Automatic incident timeline built from every action, post-mortem-ready before the incident even closes.
- Escalation policies that route to the right people on call without anyone having to remember the rotation.